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Customer Comments on
Signature Book Printing
We
love it when a customer praises us,
and want to share a few of these recent
unsolicited
customer comments with you.
To Phil and every one at Signature Book Printing,
Thank you sooooo much for such a wonderful
product. People love the look of my poetry book! They
comment on the quality and the cover like it's the best thing since
sliced bread. Aquiring your services is the best decision I've
made so far this year. Your customer service and professionalism
set a real precedent. And the end result...WOW! I am
completely impressed and will be using your services as often as I
need book printing. I will also do my best to reference business
your way. Thanks again!
Seria Mills
Thunder Mills Publishing
Widow Black's Paper Bait
I highly recommend Phil Nanzetta and Signature
Book Printing. I live overseas and had no experience in book
printing before contacting him. I received personal attention, quick
feedback, speed of production, and a very high quality final product.
Shipping was also of a very good quality; the books arrived on the
island without damage, even after ocean shipping
In particular, I'd like to stress the easy
communication with Phil Nanzetta. Emails and questions were
returned within hours. Sending documents back and forth was
without problem and a very fast and easy process. Phil was always
willing to find solutions to all my inexperienced questions and
requests.
Cecile Davidson
Hiking Bermuda
I did a lot of due diligence before I spent my
hard earned money publishing not only a book, but my first one. It
was a tremendously scary undertaking since I did it from scratch by
reading hundreds of pages on the internet. After being made comfortable
with the language on Phil's www.sbpbooks.com
web page, I called to inquire further. I am very pleased to say
that from the start (even before deciding to make Signature Book
Printing my printer) to the finish (receiving and now selling a very
high quality product), I made the right choice in working with this
firm. From the pleasant customer service of Erinn, to bookkeeping
with Linda and last but not least, the "hand holding" from
Phil himself, I can not give a stronger recommendation!
My sincere thanks and loyalty!
Matt Trusskey
Lakeside Publishers
Time Spent
Books received last Friday. They look
super. I appreciate the professional and user friendly way in
which you conduct business. One of the keys to my favorable
impression is your "thin" organization design. Other
houses have driven me to distraction because the right hand does not
know what the left hand is doing. Your hands work perfectly!
Kudos, and I can't wait to write another book for you to handle.
Also was pleased with the cover design - really gives the book a nice
punch. you can use me as a reference anytime.
James M. Johnson
Leasingpress.com
Power Tools for Small Ticket Leasing
I will definitely recommend you to others who
want to self publish.
Gail Marie Mitchell
Zomay Press
Cling To Me
The Things She Does At Night
Oh, and by the way....
{quoting from Signature's quote form}
Our prices are complete, and they are for exact quantity. We
suggest that when you are comparing costs, you watch out for
hidden charges in some printers' quotes; these may be listed as
administrative fees, proofs, proof shipment, 10% overs, and
other tricks that make it tough to see the actual cost.
I know this is standard language in your
quotes, but I have to comment... There is no need to do that
comparison. Of all the printers I've checked out for this project,
your company is the most cost effective while still maintaining high
quality.
BTW, I grew up with a family run mailing and printing company, so
I'm rather picky. Lisa Paradis
Berkenbilt
Shore Leave Program
I am pleased to write this letter of
reference and endorsement for Signature Book Printing and Phil
Nanzetta. I want to let the world know that this book printer is,
without doubt, the company you want to work with if you are thinking
of publishing a book, whether it’s your first or your 10th book. In
my work as an editorial consultant, I have helped three authors
publish their books using Signature and the results have always been
truly a dream. Furthermore, when I had the chance to start my own
publishing company, I did not hesitate to do so because I knew I had
the printing part of the equation all lined up. I knew I could count
on Signature to help me, guide me, and provide great printing. The
entire team at this company is exceptional, with personal service
beyond comparison. Phil Nanzetta goes out of his way, time after
time, to respond to your emails quickly, to inform and update you on
the status of your project, and to live up to his word. More than
once, Signature has provided me with beyond-the-line-duty service.
In one case, I consulted on a book project for a nonagenarian who
was writing his life memoir. He had founded a hospital in Los
Angeles and was a well-known figure in the community. We wanted to
publish a hard-cover edition of his book in time for the author’s
97th birthday in just 30 days!!! And Phil Nanzetta got the job done
for us in a beautiful book in 30 days time.
I have now founded my own publishing company, the Creativity
Coaching Association Press (see
www.cca-press.com), focusing on books about creativity and a
creative lifestyle. Signature has printed two press runs of my new
book, Inspiring Creativity, and I hope you will take a look at my
book if you are interested in this subject area. I invite you to
email me at
publisher@cca-press.com if you would like further details about
my experiences with Signature Book Printing a company that I highly
recommend to any author or publisher who is looking for a quality
printer with extremely high standards of professionalism and
personal service.
Yours sincerely,
Rick Benzel
(publisher of Inspiring Creativity)
Phil - I want to thank you for the way in
which you (personally) and SBP (corporately) handled printing my
book "Deny Them the Night Sky". Every aspect of the transaction,
start to finish, was at the highest level of professionalism - not
to mention you folks being about as user-friendly as humanly
possible. The advice you gave was uniformly superb and timely
(including the info you volunteered when I didn't know what to
ask!), and the level of help went far beyond what one might expect.
The book is oversized, complex, and not short at 520 pages,
including the color section. Your advice greatly improved the final
product, and the entire process was smooth and efficient. No
glitches at all. Everything you said would happen occurred as
planned, on schedule, at the cost quoted. This was my first
publishing venture, so I knew zilch about the realities of the
process - believe me, if and when I do this again, you folks will
simply get my business no questions asked. I've already recommended
you to a couple of friends, and would be happy to field any requests
you may have from potential customers for references.
Eric Shulenberger
(ericshul@u.washington.edu)
(206-685-1457). (author of
Deny Them The Night Sky)
The UPS shipment of books arrived today. We
are absolutely pleased with the final product as these books look
far greater than our expectation. The lay-flat-matte cover is truly
a lay flat (being tested well in our very humid day today), unlike
our first edition of a promised lay flat (including extra charges)
where the covers instantly curled as if they were placed in hair
curlers. The quality of paper and printing also have a welcoming
invite to the book, it feels good and looks good. Unlike our first
edition, we can proudly let these books go into the public.
We also wanted to say to you that we are very fortunate to have
crossed paths with Signature Book Printing; your printing
company does what it promises. You have been right up front with us
about your materials, costs, and schedules. From our previous
experience with another book printing company, we felt ripped off
with expensive extra costs and a promised product that was far
inferior to our agreement and expectations. We'd recommend you in a
heart beat (and already have) to anyone interested in knowing
about our experience or possibly wanting to publish. I truly hope
our books will sell and disappear like hot cakes so we will have to
go into another printing with you in the future.
Debbie and John Howe
(author of The End of Fossil Energy)
Thank you so much for the amazing job you did
printing Celebrate! ADHD. It really looks fantastic--the cover is
phenomenal and the quality just superb. We are thrilled with the
book and your service.
Thanks again and we'll hopefully be in touch soon with a new order
Kirk Martin
www.celebrateADHD.com
Phil, Thank you for every thing. The book
looks fantastic and the public is very happy with it, as am I.
Thank you for making my dreams come true.
Scott Campos
Skyflying. Wingsuits in Motion
New2Books\campos.htm
I wanted to thank you for the fine quality work you did on
my book, "Deal With It!" I have not yet begun to market
this book on a broad basis, but already I’ve sold over 600
copies through word-of-mouth. At $19.95 a copy that means
the project is officially profitable!
Keep the template fresh - a second edition is almost a
certainty!
If you’re ever working with a potential client who is
looking for a reference, feel free to share my contact
information.
Thanks again,
Jeff Shore
Shore Consulting, Inc.
jeffshore@usamedia.tv
author of Deal With It
You did a wonderful job and I'm completely satisfied. I
should also tell you that the book is doing well. It has been
capturing the attention of everyone who comes in contact with it.
Thank you sir.
Chen Chin
The Adventures of Flat Head
I just wanted to let you know that the books are fantastic.
You guys really did a great job, and did it ahead of time,
to boot. Definitely the best experience we've had with a
printer.
We'll be doing our third issue this summer, most likely
printing in July, and we're definitely planning to print
with you again.
Thanks!
Dave Housley
Barrel House Books
I don’t know if I had given you
feedback on the recent job you did for us (The
Horologion, Book of Hours). This, in addition to the
previous job you did for us are absolutely
beautifully done. In addition, as I have tried to
communicate on previous occasions, I thank you for
your work. You and your company do a great job at a
competitive price. It is a pleasure and it is easy
doing business with you. This is customer service at
its finest! I commend you and your employees for
following through on your promise of great service.
I wanted to pass this along. I
was just reading prayers from the Horologion, and
now that I have finished, I wanted to pass along
these thoughts.
Have a great weekend.
God-willing, as future business opportunities arise,
I hope and expect that we will continue this very
pleasurable business relationship.
Philip Simon
Horologion, Octoechos
One of our customers, Mary D. Osborne, responded to a request
for information from a potential customer as follows:
Hi, Julie:
I found my experience with Signature Book Printers a very
satisfactory one. I was a little leery at first, because,
to be honest, I didn't think their Website looked glitzy or
sophisticated enough. However, it was more informative and
straight-forward than most others I'd visited. I didn't feel
stupid for not knowing all the printing lingo, since it was
explained so nicely on their site. Phil Nanzetta was very
helpful, very businesslike and no-nonsense. Whatever was
stated on their Website was true. Their turn-around time on
the proofs was a week. It actually took a little less
time for my book to be printed than anticipated (I think
less than 4 or 5 weeks). Shipping was the only snag, and
that wasn't much of a problem--I live in Wisconsin and the
weather was actually the culprit there. I'm anticipating
printing a second children's book with Signature, I hope
in September, as well as a technical book of my husband's on
stuttering management (also in September). I'm looking
forward to working with them again, and I don't think you'd
go wrong to print [your book] with them. Plus, they give
your completed book a nice little Web page (like the one you
saw for THE BOY WHO LOVE THE SHIM-SHAM SHIMMY). I've also
had a lot of good feedback on the quality of the book
printing from bookstore owners, etc.
Hope that answers your questions. I think it's smart to
check with some of their customers. I never even thought of
doing that! Doi!
Hope things go well with you (You'd better be ready to
market, market, market, market once your book is
published--that's the hardest part of all!)
Dear Phil,
I have to say- this has been a very pleasurable and the
most EASY relationship that we have had related to
printing. We will continue to use your services for
everything I write!! I am also
referring you to everyone I know so don't be surprised
if you start getting phone calls starting with "Kimberly
told me to call you..."
I will also be sending you the writeup for your web site
as well so we can take advantage of that service as
well. Many thanks!!!!
The books look AMAZING - many thanks to you, Phil, and the entire
staff who made this experience seem so simple. I cannot say enough
good things about working with your company - quick responses to
questions, assistance throughout the process, friendly and
knowledgeable staff, fairly priced, quality work...what more could
one want from a company?!!
So....on behalf of Bethany Church here in LaPorte, IN....thanks
again, so much. Everyone is thrilled with the finished product.
Blessings to you and your family as well and may you have a
wonderful Christmas.
Carey Garwood
150 Years of Amazing Grace: 1857 - 2007
A pleasure doing business with you!
My father-in-law sent us our copies of Essentials of Living
and I am so pleased with the outcome. They are beautiful and the
quality is excellent. You have delivered all that you promised and
relieved all my anxieties about doing business "sight-unseen".
Thanks for helping to make CC Thomas' dream come true!
Thanks,
Sandra Thomas
It's been great working with you. Here's a quote for your
testimonial page in case you want to add it. After
scouring the Web in search of a printer for my father's
memoirs, I ended up finding one just down the road in
Gaithersburg. But it wasn't the convenient location that
sold me; Signature's straightforward approach to business
and pricing convinced me that the staff really understood
the needs of someone who was self-publishing.
Phil was prompt in his responses, thoughtful in his
answers, and good to his word. When my amateur attempts at
cover design weren't quite up to the task, his staff
delivered a quality revision at a fair price. The results
were exactly what I was looking for - a smart-looking book
that my parents and their friends will treasure for many
years.
Since Signature Book Printing does most of its work with
people they never meet, perhaps the best insight I can give
someone looking for a printer is that I have now met Phil
and his staff and have seen his printing facility. I can
tell you that they are as professional and honest as they
appear on their website. They do high-quality work and they
keep their commitments. Without hesitation, I would
recommend Signature to anyone looking for a fair price on
quality book printing.
Ross Martin
I was at the end of my rope, having been screwed by my
publisher (-------), and had to find a printer fast in order
to get my baseball book out in time for baseball
season (it was already May). My publisher told
me that it would take 5 weeks to "possibly" get books
and they would cost $4.00 per copy. We had to go to lawyers
to get out of our deal with him. Mr. Nanzetta and
Signature Books came highly recommended, but I was still
skeptical. Being shrewd (neurotic?), I asked Phil about 8
questions a day. He answered every one in detail, no matter
how inane, or redundant, and each within a few hours of my
e-mails to him. (editor's note: this is not to
encourage 8 inane or redundant questions a day) Finally,
I jumped in with his company and he had the books done in
two weeks and for over $1.00 less per book. Plus, they
looked flawless -- unlike our publisher's version.
It's been night and day from my initial experience in the
book world. I couldn't be happier or more impressed.
Andy Wasif
How to Talk to a Yankee Fan
The books are here! They look fantastic and we are so
pleased with your work. Please mark me down as one more satisfied
customer. I really appreciate your attention to my project and the
fine work you are doing. Not to mention the fantastic price!
Thanks a million!
Loni Parmelly
EXIT Advantage Realty
Arlington, TX
Success in Short Sales
I wanted to take time to express my appreciation for all the help
and assistance you have given in the printing and publication of my
books. As you are probably aware, I am not an experienced young
writer. I have forgotten more about writing from my school and
college days than I remember. Self-learning and remembering computer
and word processing has not been easy. Please thank Linda Wood and
others for the excellent help.
Back when I began looking for a company to print the first book, I
found it to be a long and arduous task. During the search I learned
to be cautious because of my inexperience in the field, although I
consider myself experienced and successful in other undertakings.
The purpose of my writing now is not financial gain. "You" have
helped fulfill that purpose.
In the future I plan writing other books. If I am able to complete
them, I hope you are there to assist - as you have with my present
books.
Oliver Gann
Yasha Publishers
Conquest of Endless Life
Overcoming Cancer and Death
Fear
Phil, as you know, the books arrived yesterday. They are
drop dead gorgeous - you and your team did a wonderful job.
I also want you to know that I appreciate the courteous,
professional, and prompt customer service you give your
customers. I will definitely pass your name around.
Margaret Evans
Trial in Jade: The Mayan Return
visit
www.margaretevans.com
We have used three printers over the past eight years and
Signature Book Printing is hands down the best. They do what
they say they will and when they say. They are very helpful
with ideas, have good cover artists available for a very
reasonable fee, turn the book around quickly and are very
responsive. We have used them three times since 2004 and
have been very pleased. Some printers use pricing "tricks",
such as giving themselves the contractual right to be 10%
above or below the requested number of copies--Signature
does not do that. I would give them my highest endorsement.
James M. Johnson
Leasingpress.com
jamesjohnson@niu.edu
It is a distinct pleasure to recommend
Signature Book Printing. The finished product of my book was very
high quality and outstanding, especially the beautiful four-color
cover. Phil Nanzetta and Linda Wood are true professionals -- their
customer service was "second to none". Questions I had about my book
were answered promptly and professionally.
Signature's website is outstanding and HONEST. Everything they
advertise is true -- nothing is "hidden" like on other book
publishing web sites. Keep my "printing plates" handy -- future
reprintings of Mayday! are a certainty. I'm currently writing
another book; Signature will be printing that one too!
James L. Hopp
Mayday, Tragedy at Sea
I just wanted to let you know that the
author is extremely pleased with the book. He received his
initial copies on Saturday. He called me just about beside
himself with glee. It turned out better than he ever
dreamed.We both appreciate
your hard work, patience, and guidance throughout the
process. We hope to have several more books published
through the company in the next 12-18 months. We promise to
use the lessons learned on this first project to make things
go smoother on our end the next time.
Your organization is a pleasure to
work with. Please give a heartfelt thanks to everyone who
had a hand in the book's production. I look forward to
seeing the copy you shipped me.
Brian Jones
The Nurse Company
Phil and Linda --
My books arrived this afternoon and I
am very pleased! The quality of the printed text is
excellent - better than I had hoped going into this project,
but I am especially happy about the quality of the photos.
In general, they are as good as, if not better than, the
original photos. As we said in the Navy, "Well done!" As
it turns out, my father (the primary subject of the book) is
visiting with us. I have shown him the book and he
is overjoyed. I suspect the other WWII veterans of his
squadron will enjoy reading it also.
In addition to the quality of the final product, I also
appreciate the timely and professional way that you dealt
with me. Your price was fair and Phil's advice and
recommendations to me were right on the mark.
Thank you very much!
Steve Banks
LOOKING BACKWARD: Don Banks -
One TBF Turret Gunner's Story
Thank you - we received the books today
and they look great!
I just want to thank you both for making this process so
smooth and easy. I was a little hesitant ordering my books
online, but your service was exemplary and the books
exceeded my expectations. From quoting and designing to
production and shipping, you were both incredibly helpful
and professional. I'll be sure to recommend SBP to anyone
who might need your services and will be in touch whenever
we need more books.
Thanks again,
Beth Kelly
US SPEC
I'm on board with Signature Book Printing for life.
I examined scores of book printing companies and was
drawn to Signature by the clear and practical
presentation of the website. The no-nonsense
approach extended right through the ordering and
production process. I'm completely satisfied with
results. The colors and craftsmanship are superb. I
would bet the farm that there is not a better choice
for quality or value.
Roger Luebeck,
author of Relativity Trail
and owner of Little Bear Writ
Publishing
Phil --I
could not be more pleased or happier with my
book in hand. And most importantly, in my
25 years of print production experience, I
found your customer service approach,
attention to detail, overall ease in working
together to be second to none. I am so
pleased I found Signature Books online and
am very impressed by the quality
of the outcome and will
look forward to printing my next book
(hopefully it won't take ten years!) with
you and will recommend you highly to
everyone who is interested. Thank you
especially for understanding our 'uncoated
approach' and making sure the results were
exactly as intended.
Anne Goodwin,
Pleasurable Pause Press LLC
Author of "Stay for Lunch"
The books look great! The colors
are terrific! Thanks so much for
walking me through this whole
process, it's been quite a learning
experience having my first picture
book published, but you have been
very helpful and encouraging.
Everyone
raves about the quality of the books
and are impressed by the bright
colors of the illustrations. I'm
looking forward to getting started
on the second book of the series,
The Adventures of Bebe and Poppy.
A special
thanks to you and your staff!
Kathleen Ambro
Author of The Adventures of Bebe and
Poppy
Why Lizards Wear Tennis Shoes
When the truck arrived (on
an expedited schedule around
the holidays, I might add) I
popped the first box holding
my breath...
I was stunned. The books
weren't only great quality,
they surpassed my every
expectation!
I have always been coached
on "Price, Quality, or
Time... pick two and only
two." I got all three.
Now, not only am I a
believer in case-bound
hardcovers (I'd been a dust
jacket man before), I am a
converted believer in
Signature Book Printing!
Rob
Swanson
Book Designer
www.swanwrite.com
The books finally
arrived yesterday,
and I am very
pleased with the
final result! My
primary concern
before seeing the
book was with how
some of the painting
photos would come
out and I'm very
happy to say that
there isn't one of
them that I'm not
satisfied with! The
binding, the paper,
the printing, the
dust jacket:
top-notch materials
were used and work
done on everything.
This is a product
that I am very proud
of and you should be
too. Please feel
free to use me as a
reference.
Thank you for your
excellent work,
Tryg
Sletteland
Publisher of
"Sea-Clouds"
J ust
wanted to let you
know the books
arrived in perfect
shape today. They
look absolutely
great. My
colleagues and
family are impressed
with the quality.
Within 15 minutes of
having them at my
office, I sold the
first one. When I
came home, my first
Amazon.com order was
waiting for me as
well. I have
already shipped out
two review copies.
Thank you for
everything. You
have been a pleasure
to work with.
Please feel free to
add my comments to
your list of
testimonials.
I have one final
question: when I
need to re-order,
will you keep the
digital files with
the changes you made
for that purpose
(along with the
plates)? Or do you
redo each new order?
[the answer is
that we archive
files for easy
reprinting - Phil]
Anyway, I am so
happy I found your
company. I feel
like I really lucked
out with you all.
Cary Chugh
Author of Don't
Swear With Your
Mouth Full
Just got
the
books.
They are
absolutely
beautiful!
You all
did a
great
job!
Should I
self
publish
in the
future,
I will
surely
use
Signature
Book
Printing.
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The book just
came in the door
and I had to
send you this
note.
They look
fantastic! The
colors are rich
and deep, just
like the prints
off our Epson
printer. Make
sure your people
know how
impressed we are
with this year’s
book.
Looking
forward to the
two we are
publishing next
year.
Jerry Van
Author of "2009
Kids of North
Island"
I want to thank
you and Linda
and your
printing plant
for the work you
all did on "Autobiographica."
You exceeded my
highest
expectations!
The artist group
I belong to
meets monthly,
and I have
proposed that
next year (Sept.
2010 and after)
we have a
program on
self-publishing.
A number of our
members have
tried it, and
I'm sure that
more will be
tempted if given
the right
information.
Unfortunately
that won't
happen for
several months,
but meanwhile,
I'm telling
everyone I know
how lucky I was
to find this
wonderful
printer, who is
so responsive
and helpful and
whose prices are
very
competitive.
In spite of the
double blizzard
last month, you
managed to get
me sample copies
so that I was
able to take
orders at the
last meeting of
this group.
Jean Nevin,
Author
Autobiographica
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